Refund Policy

Our Commitment: We stand by the effectiveness of our service. This policy outlines our general refund terms and conditional guarantees.

1. Guarantee Conditions & Eligibility

We offer a minimum of 4+ DR 30+ backlinks guaranteed for our Pro plan. If you are a new customer and we fail to meet the guaranteed number of backlinks for your plan within the guarantee period, you may be eligible for a refund, subject to the conditions below.

To be eligible, you must meet the following criteria:

• Complete Profile: You must have fully completed your Profile on our platform, including accurate information about your expertise, website, and professional credentials. Our ability to secure backlinks is directly dependent on the quality and completeness of the information you provide.
• Connected Email Account: You must connect an email account to your ExpertPitch profile. A significant portion of journalist requests require responses to be sent by email, and we cannot submit pitches on your behalf to those opportunities without a connected account. Opportunities that we are unable to pitch because no email account is connected do not count toward the guarantee.
• Good Standing: Your account and subscription must remain active and in good standing (i.e., no failed payments) for the entire required period.
• New Customers Only — First Month: This guarantee applies only to the first month (the first 30 days) of your first subscription with ExpertPitch.com. It cannot be applied to subsequent months, subscriptions, or renewals.

Backlink Verification

• A backlink is considered "placed" when it is live on the publisher's website and reported to you through your dashboard.
• The Domain Rating (DR) of a backlink is measured using Ahrefs.com at the time it is reported. We are not responsible for subsequent fluctuations in a site's DR or for links being removed by the publisher after they have been successfully placed.
• Publication Grace Period: Editorial placements typically go live several weeks after a journalist accepts a pitch. For this reason, we allow an additional 30 days after the end of your guarantee period (or after cancellation, if earlier) for pitches that have already been submitted on your behalf to be published. Your final backlink count is determined at the end of this 30-day window, and refund requests under this guarantee are evaluated at that time.

To request a refund under this guarantee, please contact our support team at support@expertpitch.com after verifying you meet the conditions.

2. Standard Refund Policy

Outside of the Guarantee for new customers, please note the following:

• Recurring Payments: Subscription fees are billed in advance on a monthly or yearly basis. These recurring payments are non-refundable.
• No Prorated Refunds: If you choose to cancel your subscription before the end of your billing cycle, your access will continue until the end of the period, and you will not be billed again. We do not provide prorated refunds for any unused portion of your subscription term.
• Upgrades and Downgrades: When you upgrade your plan, you will be charged a prorated amount for the remainder of the current billing cycle. When you downgrade, your account will be credited a prorated amount that will be applied to future invoices. No cash refunds are issued for downgrades.
• Additional Purchases: Payments made for purchasing additional capacity or pitches are non-refundable, as this capacity is made available to you immediately.

3. How to Cancel Your Subscription

You can cancel your subscription at any time from your billing settings within your account dashboard. The cancellation will become effective at the end of your current billing period.

4. Chargebacks

We encourage you to contact us first if you have any concerns about a charge. Initiating a chargeback or payment dispute with your bank or credit card company will result in the immediate suspension of your account.

Changes To This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us by email: support@expertpitch.com.